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Privacy Policy
Privacy Policy: Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used. Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites. Collection of Information Cookie/Tracking Technology Distribution of Information Commitment to Data Security Privacy Contact Information We reserve the right to make changes to this policy. Any changes to this policy will be posted. |
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Shipping Policy
Shipping Information and Policies:
Pricing
We offer free ground shipping on orders of 2 or more cases of bottled wine (2 cases = 24 bottles), and/or 2 or more cases of Lila 4-packs (2 cases = 12 4-packs).
We offer $9 flat rate ground shipping* on orders between 6 and 23 bottles.
Please note: Lila cans are shipped separately from bottle orders. All Lila orders will have their own shipping costs (even if you are also ordering bottles).
*Due to significantly higher shipping costs, our $9 flat rate increases to an $18 flat rate ground shipping on orders of 6-23 bottles that are shipping to CA, OR, or WA.
No shipping discounts are applied to orders of 5 or less bottles.
All discounts associated with shipping apply to ground shipping only. At this time we only ship wine within the United States.
WHERE WE SHIP TO
California, Colorado, Connecticut, D.C., Florida, Georgia, Idaho, Illinois, Iowa, Kansas, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Mexico, New York, North Carolina, Oregon, Pennsylvania**, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, Wisconsin, Wyoming
Please note that some states have restrictions on the quantity of wine an individual can purchase in a designated amount of time. If your order exceeds that quantity, we will contact you.
**Due to Pennsylvania laws, we are not allowed to ship imported wines into the state. Only domestic (California, Oregon, Washington State) wines will be allowed to ship.
We Do Not Ship To:
Alabama, Alaska, Arizona, Arkansas, Delaware, Hawaii, Indiana, Kentucky, Louisiana, Mississippi, Montana, Nebraska, New Jersey, North Dakota, Ohio, Oklahoma, Rhode Island, South Dakota, Utah, West Virginia
Visit freethegrapes.org to learn more about state-by-state wine shipping laws, and what you can do to help change them if you do not agree with them.
NOTE: ALL SHIPMENTS CONTAINING ALCOHOL REQUIRE AN ADULT (21 YEARS OR OLDER) SIGNATURE UPON DELIVERY!
Please plan accordingly by entering a shipping address and date that will allow someone 21 years or older to be available in person to sign for the package, and by keeping a valid form of ID on hand.
Carriers will not leave packages containing alcohol unattended, even if you have a signature on file. If you are not able to be at home to receive your wine during normal business hours, we recommend having it shipped to your place of work, or opting to have your shipment held at the nearest UPS pick-up location.
If a package is returned to our warehouse due to maximum UPS drop-off attempts, we will either re-ship and re-charge the price of shipping, or refund purchase order less the cost of shipping.
Wine will not be delivered to a visibly intoxicated person.
Turn-Around & Tracking
Orders placed before 4pm EST will be fulfilled and shipped within three to five business days.
When shipping labels are created for your order, you will receive an email notification with tracking information.
Orders are shipped from Rhode Island, and generally take 1-5 days for delivery when shipped ground.
You also have the ability to select a preferred delivery date between 7 and 48 days from the date you place your order in the payment screen of the secure checkout page. Our system calculates a ship date based for your preferred delivery date based on transit times given to us by UPS. Unfortunately we cannot 100% guarantee delivery on your preferred delivery date.
If it has been more than two business days and you have not received this email, you may contact info@latitudebeverage.com for assistance.
We recommend that customers on the West Coast place orders early in the week to decrease the likelihood that a wine order sits in a warehouse over the weekend.
Shipping Carriers
We ship via UPS in all licensed states.
If you need more information on which days UPS ships, please refer to the link below:
- UPS service schedule: http://www.ups.com/content/us/en/resources/ship/imp_exp/operation.html
Please refer to our Return Policy for next steps if your order arrives damaged.
Weather Conditions
Weather conditions (extreme hot or cold temperatures) can create challenges for shipping wine. You may want to consider the following when placing an order during seasons of hot or freezing temperatures:
- Ship via one- or two-day air to cut down transit time
- Ship to a business address where a package can be signed for on the first attempt
- Choose a future delivery date that has less extreme temperatures
- Let us know to hold the order until weather conditions are better
If we feel that it is unsafe to ship wine we may opt to hold your order until the extreme weather conditions have subsided. In these cases, we will notify you that we are recommending to delay shipment.
If you have any questions or comments regarding shipping, please contact info@latitudebeverage.com.
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Return Policy
Customer Service and Return Policy:
At 90+ Cellars our goal is to provide you with fine wine for less. If you are not satisfied with your online order, please contact info@latitudebeverage.com to explain the reasons for your dissatisfaction. We do our best to respond to all customer service issues within 24 hours.
We are happy to accept returns or re-send bottles for orders that meet one or more of the following conditions:
• Wine is corked or flawed (please refer to this article to learn more about how to properly identify flawed wine). In this instance, we require that you return the remaining flawed product(s), including any open bottles, for us to test.
• We sent the wrong wine. In this instance we will have you ship us the incorrect items and we will send the correct items upon receipt.
• Bottles shipped and received under standard shipping methods arrive broken, leaking, cooked, or otherwise damaged beyond drinkability. We will ship our replacements upon confirmation of damage.
We unfortunately are unable to accept returns for orders that meet the following conditions:
• Damage or delays caused by failed delivery attempts through no fault of the shipper.
• You don’t like the wine.
• You received the wine as a gift.
• You bought too much wine.
If you need to return an item, please keep the items in as close to the condition in which you received it as possible. This includes opened bottles. Doing this helps us better evaluate potential flaws in the wine or packaging.
In the event that we ask that you return items back to us, we will create and send a shipping label with our address to you so you may ship the wine back to us free of charge.
Upon receipt of a returned flawed, damaged or incorrect item, we will send replacement items to you free of charge or place a credit on your account in the amount of the returned wine.
We will accept qualified returns within a 90-days of delivery. After that point, we cannot accept returns because we are unable to verify that wine has been stored properly.
We evaluate all customer service issues on an individual basis and we reserve the right to accept or deny any request that we deem to be an exception to the standards outlined above.
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